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The Agent Adware threat could come back on your Mac several times if you do not manage to detect and remove its hidden files and main objects. We suggest that you download Combo Cleaner as it will scan for all types of malicious objects, installed with it. Removal with Combo Cleaner can happen in about 5 minutes time and may save you hours in trying to uninstall Agent Adware by yourself. Starting and Stopping the Mac Agent. The Mac OS X Agent is started automatically during the system boot process. The operating system will ensure that the Agent is restarted automatically in the event that it crashes or stops functioning. If necessary, the Mac Agent can be started and stopped manually using the launchctl utility.
The Mac Agent can monitor local services on a device that uses an Apple Mac OS X operating system. For more information on versions, refer to Supported Operating Systems for Agents.
When you install RealPlayer, you have the option to add the RealPlayer Downloader agent to your Login items. The agent looks for downloadable content while you are viewing web pages. If you chose Don't Add Agent, you can still open RealPlayer Downloader manually: open RealPlayer, then select Window Open RealPlayer Downloader or click above the player controls.
To install a Mac Agent on a device discovered by a Probe| Note: | Depending on the web browser used, the following procedure may differ slightly. |
How to manually remove KACE Agent on all Operating Systems Description This articles explains how to manually remove the K1000 agent from Windows, Linux and Mac operating systems. NOTE: RealPlayer 16 and RealPlayer Cloud are no longer available for download and cannot be reinstalled. Customers running Windows 7 or higher can install the current version, RealPlayer 18. To access Plus features, you will need to purchase RealPlayer 18 Plus or subscribe to RealTimes Premium. Uninstall the application.
| 1. | Click All Devices view in the navigation pane. |
| 2. | Click the Name of the device that you would like to edit. |
| 3. | In the Class drop-down menu of the Properties tab, select Workstation – Generic. |
| 4. | In the Operating System drop-down menu, select the appropriate Apple Mac OS X operating system. |
| 7. | For the next stage of this process, you will need the Customer/Site ID (also referred to as an Access Code). In the navigation pane, click Administration > Customers/Sites and refer to the Access Code column. |
| 8. | In the navigation pane, click Actions > Download Agent/Probe Software. |
| 9. | Select Mac OS X Agent in the Download Agent/Probe Software screen. |
| 10. | Follow the appropriate instructions in the dialog box that appears and close the dialog box. |
| 11. | Navigate to the location where you saved the file. |
| 12. | Run the installer by clicking the package file: agent-macosx.tar.gz. |
| 13. | Click Continue in the confirmation window that is displayed. |
| 14. | Click Continue in the Mac Agent installer window. |
| 15. | Select a destination volume to install the software in the Select a Destination screen. |
| Note: | This step is required in order to complete the installation of the Agent. |
| 18. | If prompted for security credentials, type the appropriate user Name and Password before clicking Install Software. |
| 19. | In the Enter Activation Key screen, configure the following: |
| a. | Customer ID - the Customer/Site ID or Access Code obtained at the beginning of this procedure. |
| b. | Server URL - the URL or FQDN of the N-central server (for example, sedemo1.n-able.com). |
| Note: | You can configure multiple addresses for an Agent to communicate with both a primary and backup N-central server. When typing multiple addresses, they must be separated by a comma but with no spaces between the different addresses and the comma. |
| c. | Protocol - select HTTPS. |
| 21. | Click Install Software to begin the installation process. |
| 22. | Print or save the readme file if required. |
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After the Mac Agent has been installed, it is recommended that you apply the OS X Service Template to the device. For more information, refer to Service Templates.
To manually add a device with a Mac Agent| Note: | Depending on the web browser used, the following procedure may differ slightly. |
| 1. | For this process, you will need the Customer/Site ID (also referred to as an Access Code). In the navigation pane, click Administration > Customers/Sites and refer to the Access Code column. |
| 2. | In the navigation pane, click Views > All Devices. |
| 4. | In the Install an Agent on a Single Workstation or Server section of the Add Devices screen, click Select OS. |
| 6. | Follow the appropriate instructions in the dialog box that appears and close the dialog box. |
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| 7. | Navigate to the location where you saved the file. |
| 8. | Run the installer by clicking the package file: agent-macosx.tar.gz. |
| 9. | Click Continue in the confirmation window that is displayed. |
| 10. | Click Continue in the Mac Agent installer window. |
| 11. | Select a destination volume to install the software in the Select a Destination screen. |
| Note: | This step is required in order to complete the installation of the Agent. |
| 14. | If prompted for security credentials, type the appropriate user Name and Password before clicking Install Software. |
| 15. | In the Enter Activation Key screen, configure the following: |
| a. | Customer ID - the Customer/Site ID or Access Code obtained at the beginning of this procedure. |
| b. | Server URL - the URL or FQDN of the N-central server (for example, sedemo1.n-able.com). |
| Note: | You can configure multiple addresses for an Agent to communicate with both a primary and backup N-central server. When typing multiple addresses, they must be separated by a comma but with no spaces between the different addresses and the comma. |
| c. | Protocol - select HTTPS. |
| 17. | Click Install Software to begin the installation process. |
| 18. | Print or save the readme file if required. |
| 21. | In the navigation pane, click Views > All Devices. |
| 23. | If discovered assets are available in the Add Devices screen, Click here under the Import Devices heading. |
| 24. | In the Discovered Assets screen, select the check box next to the devices you would like to import. |
| 25. | Click Import. For more information, refer to Importing Discovered Devices |
After the Mac Agent has been installed and the device imported, it is recommended that you apply the OS X Service Template to the device. For more information, refer to Service Templates.
To verify that a Mac Agent is functioning properly- At a command prompt, type launchctl list | grep com.n-able.agent.macos10_4ppc and press Enter.
If the Mac Agent is functioning properly, the process identifier (PID) will be displayed. If the Mac Agent is not functioning properly, the hyphen character (-) will be displayed.
Starting and Stopping the Mac Agent
The Mac OS X Agent is started automatically during the system boot process. The operating system will ensure that the Agent is restarted automatically in the event that it crashes or stops functioning. If necessary, the Mac Agent can be started and stopped manually using the launchctl utility.
To start the Mac Agent| 1. | Open a terminal window using administrator credentials. |
| 4. | When prompted, type your login password. |
| 6. | Type load /Library/LaunchDaemons/com.n-able.agent-macosx.plist. |
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To stop the Mac Agent| 1. | Open a terminal window using administrator credentials. |
| 4. | When prompted, type your login password. |
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| 6. | Type unload /Library/LaunchDaemons/com.n-able.agent-macosx.plist. |
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For further product information and training, visit the N-able Resource Center.
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